Salon policy
How booking works at Nhiên Katy: deposits, notice and missed appointments.
Last updated
In short
- Deposit
- Not refundable
- Confirm
- Within 72 hours of your appointment
- Cancel or move
- At least 48 hours ahead
- Under 48 hours
- 50% of the service
- No-show
- 100%, to the card on file
- Reschedules
- Up to 2 times
Cancelling or moving
Appointments are limited and our therapists work on call, so please give us at least 48 hours’ notice to cancel or reschedule. A change with less notice is charged at 50% of the service.
An appointment can be rescheduled up to 2 times.
Enter the day and time of your appointment to see when notice of a change is due.
Missed appointments
If you do not come to your appointment, 100% of the service is charged to the card on file.
Confirming your appointment
After you send your details, please wait for us to approve the appointment. Then please confirm it within 72 hours of your appointment time.
Deposits
Every deposit is non-refundable.
Whose rules these are
This is the Katy studio’s policy. It applies to every appointment at 29807 Jordan Crossing Blvd, Suite 500.
Questions
Call Nhiên Katy at (346) 604-7635 or write to info@nhienheadspaandwellness.com.